Refund and Cancellation Policy

Thank you for shopping with us. We want to ensure your satisfaction with your purchase. In the event that you need to cancel the installation of an item, please review our refund policy below:

1. Eligibility for Refunds:

– To be eligible for a refund, the item must be unused and not installed. Therefore, you must contact us prior to installation in order to qualify for a refund.

– All requests for Cancellation and/or Refund must be made within five (5) hours of the purchase. Cancellation and/or Refund requests after this may not be honored.

2. Timeframe for Refunds:

– Please note that the refund process may take 5 business days to complete once we receive the notice.

3. Refund Methods:

– Refunds will be issued using the same payment method used for the original purchase. If the original payment method is not available, we will offer an alternative method in consultation with you.

– If the item was purchased with a gift card or store credit, the refund will be provided as store credit unless otherwise specified.

4. Refund Process:

– To initiate a refund, please contact our customer service with your order details and reason for the cancellation.

– If you are eligible for a refund, the amount will be credited back to your original payment method or provided as store credit, as per our policy.

5. Refund Amount:

– All refunds issued will be for the full transaction amount (including product, taxes, installation fees) minus any transaction costs that the payment processor keeps.

Please note that our refund policy may be subject to change without prior notice. We recommend reviewing the policy each time you make a purchase. If you have any questions or concerns regarding our refund policy, please contact our customer service for assistance.

Next Day Pool Pump reserves the right to make the final decision on all refund requests, considering the terms mentioned above.